Refund policy

Refund & Return Policy

Return Eligibility

Customers may request a return for eligible items within 30 days after delivery.

To be eligible for a return:

• The item must be unused and in original condition
• Original packaging should be included when applicable
• Proof of purchase or order number is required

Non-Returnable Items

The following items may not be eligible for return:

• Final sale items
• Gift cards
• Used or damaged products
• Items returned without prior contact

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact us within 48 hours after delivery.

Please include:

• Order number
• Photos of the item and packaging
• A brief description of the issue

Return Requests

To request a return, please contact:

support@drinkware365.com

Please include your order number and reason for the request. Return instructions will be provided after review.

Refund Processing

Approved refunds are generally issued to the original payment method after the returned item has been received and reviewed.

Processing times may vary depending on the payment provider or financial institution.

Shipping Costs

Original shipping charges are generally non-refundable unless the return is related to an incorrect or damaged item.

Order Cancellation

Orders may be canceled before shipment processing begins. Once an order has been processed or shipped, cancellation may not be possible.

Payment Disputes

Customers are encouraged to contact us directly before initiating a payment dispute so we can review and help resolve the issue.

Contact Information

HYDBCD LLC
1365 Masthead Way
Monument, CO 80132
United States

Website: drinkware365.com
Email: support@drinkware365.com
Phone: (404) 324-0600